01Our commitment
Before we leave, we check the result with you. If anything agreed in the quote hasn’t turned out right, we redo it there and then. And if you notice it later, we come back and go over it again free of charge within the guarantee period.
The guarantee covers the result we promised you when we gave you the quote. That is why, if we can see from your photos that a stain won’t come out completely, we tell you before we come.
02What the guarantee covers
- Treated areas that have not turned out as agreed in the quote.
- Stains we told you we could remove that are still visible once the fabric is completely dry.
- Water rings or tide marks caused by the cleaning process itself.
- Odours the service was meant to neutralise that persist once the fabric is dry.
- For waterproofing, areas where liquid does not bead after the 24-hour curing period.
03What it does not cover
- Stains or damage we warned you in advance would not come out or would only improve: dyes, ink, bleach, sun fading, burns or mould that has reached the core.
- Wear, rips, split seams, sagging foam or fabric that was already damaged before the service.
- New stains or dirt that appear after the cleaning.
- Marks caused by using the furniture before it is dry or by not following our drying advice.
- Fabrics whose care label advises against water-based cleaning when, after our warning, you decide you want us to go ahead anyway.
- Natural wear of the waterproofing through use: the treatment lasts between 6 and 12 months, depending on the fabric and how it is used.
04Time limit for claims
You can claim under the guarantee within 7 calendar days of the service date, provided the furniture has not since been cleaned or treated by another person or company.
05How to claim
- Get in touch on WhatsApp or at info@vaporexbarcelona.site, giving the date of the service.
- Send us photos of the area that isn’t right, in natural light if possible.
- We reply within 24‑48 working hours and arrange a date to come back.
- We go over the area free of charge and check the result with you.
06Quote, fixed price and payment
- The quote we give you by WhatsApp, phone or email is a fixed price: it includes travel, products, labour and the guarantee.
- We do not charge extras at the end for difficult stains or for the time taken.
- If, when we arrive, the furniture or its condition does not match what we saw in the photos, we explain why and give you a new price before we start. If it does not suit you, there is no obligation.
- Payment is made when the service is finished, in cash or by bank transfer. We issue invoices to businesses.
07Rescheduling and cancellations
- You can change the date or cancel free of charge if you give us 48 hours’ notice.
- Cancellations with shorter notice: terms to be confirmed.
- For services on boats and outdoors, if rain or wind is forecast and makes it impossible to work, we reschedule free of charge.
- If we are the ones who need to change the appointment, we let you know as far in advance as possible and offer you another date.
08Liability
We work with professional products and machines and test the fabric before we start. If, during the service, we cause any damage to your furniture or your home through our work, we are liable for it in accordance with the legislation in force. Confirm whether public liability insurance is in place
09Your rights as a consumer
This guarantee is in addition to the rights you have under consumer protection law, such as the Catalan Consumer Code and the consolidated text of the Spanish General Law for the Defence of Consumers and Users, and does not limit them.
Official complaint forms are available to you. You can ask us for them at any time or contact the Agència Catalana del Consum (Catalan Consumer Agency).
